No matter the popularity of social media messaging and video conferencing, businesses still prefer phone calls as a form of customer communication. By selecting an ideal VoIP provider for your business operations and customer satisfaction objectives.
Look for a provider with outstanding customer support, reasonable international calling rates and cloud-based unified communication solutions.
1. Ooma Office
Ooma Office is an established provider of affordable, customizable business VoIP plans at competitive rates for small businesses. Their packages don’t force businesses to sign up for services they won’t use; thus maximizing savings while optimizing budget.
Ooma Office makes connecting existing landline phones easier by offering analog telephone adapters (ATAs). You can also integrate paging systems, hardwired intercoms and paging systems into your VolP system using these adapters. Ooma provides preconfigured hardware to reduce setup time and costs for smaller teams; you can manage call logs and voicemail using mobile apps so you don’t have to open up phone apps just to gain access important details regarding calls or messages that have come in.
Ooma provides numerous VoIP business phone features to help you manage calls and provide better customer service. For instance, its ring group module lets you route calls from multiple extensions in sales or customer service departments simultaneously to reduce unanswered calls; or its hold solution allows customers to place calls on hold with representatives or agents listed as available representatives or agents displayed to customers on hold lists; additionally Ooma lets you customize caller ID greetings and on-hold music accordingly.
Ooma Office also features an innovative mobile calling feature that allows you to seamlessly transfer calls between your work phone and personal mobile device, so that when out of the office you can still make and receive calls with your Ooma number without purchasing another phone. However, some cellular network operators may prohibit VoIP usage over their networks or charge additional fees when used with Ooma numbers.
Overall, Ooma’s business phone system is easy to set up and intuitive for nontechnical users to learn to use, making it a good option for small businesses with limited resources and low daily call volumes. Unfortunately, its platform does not support video communications tools like Zoom nor provides bulk discounts for large organizations purchasing user accounts in bulk quantities.
2. Zoom
Zoom is a business VoIP provider that lets you keep your own phone number while connecting calls directly to the cloud – eliminating the need for traditional PSTN lines and saving money on monthly bills. In addition, Zoom provides numerous features including call recording, voicemail management and video conferencing that make its services extremely valuable.
Zoom offers various pricing tiers, with their Enterprise plan catering specifically to large businesses with at least 100 hosts and boasting benefits like unlimited cloud storage and a dedicated customer success manager – it even supports 500 people simultaneously in a conference call!
Integration between Zoom and other software such as Salesforce, Slack and Google Workspace makes communication with different teams and clients much simpler. Unfortunately, its recent popularity has led to “Zoombombing”, or sending unwanted messages during a Zoom call.
3. 8×8
8×8 VoIP systems are one of the most dependable and cost-effective business communications solutions available today, providing complete business communication solutions that include voice, video and mobile communication systems as well as cloud-based contact center software for businesses of all sizes – be they insurance, construction, finance, healthcare, transportation or high-tech industries. 8×8 helps companies offer superior customer experiences regardless of time or place to their clients.
8×8 has become the industry leader for business communications solutions with its intuitive, user-friendly interface and superior scalability, earning praise from high-profile companies such as Acer, United Parcel Service and Zendesk. 8×8 features top-of-the-line features like auto-attendants, omnichannel routing of voice calls, chat conversations, emails and SMS, video conferencing calls recording transcripts business messaging collaboration tools etc.
8×8 offers plans ranging from the basic Express plan to its flagship X Series with AI-powered calling and monitoring features, designed for small to mid-sized businesses that need comprehensive phone systems with cloud contact centers, business PBXs and cloud unified communication software bundled together into one solution. Customers can mix and match X Series plans according to their individual requirements.
At 8×8, they boast an extensive feature set and earned a score of 4.8/5 in our research for their features. This can be attributed to their expansive communication, collaboration and management features which include call queues and ring groups starting on their X2 plan that can accommodate large volumes of calls, call barge and whisper capabilities that enable supervisors to monitor team conversations in real-time, localized numbers as well as toll-free numbers that make working across states or countries much simpler.
8×8 stands apart from Vonage by offering an in-house technical support team available 24/7 in the US and an online knowledge base and community forum for customers to post questions. In addition, 8×8 offers training courses designed specifically to assist administrators, supervisors, and end-users to maximize the benefit of their solution.
4. wondercomm
There is a huge void in the way VoIP and Unified Communications Services are deployed and then supported. Wondercomm’s founders saw the need to a more robust, scalable and extremely well supported platform. With the focus being on the customer, our products can be designed to work for our customers and never against them. Wondercomm’s UC platform is built inside and out with the customer and end user at it’s center – no annual contracts, plug-n-play enabled devices, all-in-one UC client with voice, video, chat, file share, notes & tasks management are just some of the improvements we bring to our customers with our perfect business communication solutions.
Every customer is unique in one way or another. We identify key goals, plan out a migration strategy for a worry-free transition to Wondercomm small business phone system with little to no downtime. And we never leave you in the middle ‘of a desert’, we’re one call/email away from helping you with all your communications needs.
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